领导能力与团队管理

1.重新认识“领导”的角色
管理者角色的多重性
管理的目的是什么
管理和领导的差异
什么是领导力
探索下属跟随领导的原因
管理者的自我修炼
管理者与企业文化建设

2.管理者的高效沟通技能
沟通不畅的原因——沟通障碍
沟通中的“冰山效应”
360°沟通的原则
不同沟通风格的特征及在管理实践中的应用

3.管理沟通在冲突中的有效实践
了解我们的工作环境
面对冲突的困境
有效管理跨部门冲突
冲突中的第三方
冲突的两面性之于系统改善

4.情境领导与员工发展
什么是情境领导
影响领导方式的因素
有效领导方式选择
员工发展与教练式管理
教练式管理与教练技术
教练技术的关键
有效辅导——做个好教练

5.有效地授权
为什么要授权
什么是授权
授权的误区
分析授权的障碍因素
探讨如何授权
有效授权七要素

6.优化激励手段
下属缺乏积极性的原因
管理员工需求，强化激励的有效性
激励因素调研及解读
双因素理论的分析
物质激励的有效性及局限性
有效激励之“激励菜谱”
团队激励的具体实践

7.营造团队气氛
辨识“团队”与“团队精神”
判断团队成员类型
掌握团队的组建与发展技巧
学会分析团队作用
探讨团队精神与管理方式的关系

1. Rediscovering the role of “Leader”
Multiplicities of the “manager” role
The purposes of management
Differences between management and leadership
What is leadership
Exploring the reason why subordinate follows the leader
Self-practices of a manager
Manager and the company culture building

2. Efficient communication skills of a manager
Reasons for inefficient communication - communication obstacles
“Iceberg effect” in communication
360 degree communication principles
Characteristics of different communication styles and their application in management practice

3. Effective communication management practice in face of conflicts
Understanding our working environment
Facing the difficulties of conflicts
Managing cross-functional conflicts effectively
The third party in conflicts
Two sides of conflicts - system improvement

4. Situational leadership and employee development
The definition of situational leadership
Elements which influence the leadership styles
Choice of effective leadership styles
Employee development and coaching management
Coaching management and skills
The key points of coaching management
Effective tutoring - be a good coach

5. Effective delegation
Why to delegate
The definition of delegation
The pitfalls of delegation
Analyzing the obstacles of delegation
Discussing how to delegate
Seven factors of effective delegation

6. Optimizing incentives
Why subordinates lack of positivity
Managing the employees’ demands, motivating them effectively
Investigating and reading the incentive factors
The two-factor theory analysis
Effectiveness and limits of material incentive
Effective motivation - “incentive recipes”
Practice of team motivation

7. Creating team atmosphere
Identification of “Team” and “Teamwork”
Identifying team members’ types
Mastering the skills of team building and development
Learning to analyze team role
Discussing the relationship between teamwork and management style