新晋经理的管理技能

1.从团队成员到团队领导的转型
从被管理到管理
自身职能和目标的变化
个人目标与团队目标
所处人际关系的变化

管理角色的定位
管理的目的是什么
管理和领导的差异
成功管理者的管理能力必备
管理的误区

2.管理中的有效沟通
沟通的障碍
强化沟通的六大要素
语言与非语言沟通技巧
了解不同的沟通类型

3.管理冲突
了解我们的工作环境
冲突的普遍性和必然性
冲突的两面性和可变性

合理解决冲突的办法
合理解决人际之间的冲突
善于协调组织之间的关系

有效管理跨部门冲突

4. 团队管理者员工辅导技能
什么是员工辅导
是“教不会”还是“不会教”
员工辅导的障碍所在
员工辅导的要素
提供反馈的规则
员工辅导的步骤
员工辅导的具体实践

5.有效激励下属
需求理论与双因素理论的分析
物质激励的有效性及局限性
激励因素调研及解读
理解下属的动机与需求
经理的有效激励菜谱

6.打造高效团队
群体发展阶段
团队基本特征
什么是团队建设
高效团队的特征及团队活动点评
高效团队的形成及团队发展
高效团队与团队精神
团队角色的理解和运用
团队角色辨识
团队角色互补
团队工作模式的调查及制定改善计划

7. 新任管理者的时间管理
确定优先顺序
赶走时间的“偷窃者”

1. Transformation from team member to team leader
From being managed to manage
Functions of oneself and goal transformations
Individual and team objectives
The change of interpersonal relationship

Positioning of the management role
The purposes of management
Differences between management and leadership
Management essentials for successful managers
The pitfalls of management

2. Effective communication
Communication obstacles
Six factors in communication
Verbal and nonverbal communication
Understanding different communication styles

3. Conflicts management
Knowing our working environment
Universality and inevitability of conflicts
The two sides of conflict and its variability
Reasonable solutions to conflicts
Solving the conflicts of interpersonal relationships reasonably
Adepting at coordinating relationship among the organizations
Managing crossfunctional conflicts effectively

4. Effective coaching skills for managers
The definition of employee coaching
“Can’t do it after teaching” or “don’t know how to teach”
The obstacles of employee coaching
The elements of employee coaching
Principles of providing feedback
Steps of employee coaching
Practice of employee coaching

5. Motivating subordinates effectively
Demand theory and twofactor theory analysis
Effectiveness and limits of material incentive
Investigating and reading the incentive factors
Understanding the employees’ motivation and demands
Effective incentive recipes for managers

6. Building effective teams
Stages of team development
Basic characteristics of a team
The definition of team building
Characteristics of effective team and comments on team activities
Formation of effective team and team development
Effective team and team spirit
Identification and application of team roles
Identification of team roles
Complementation of team roles
Investigating the team working modes and making an improvement plan

7. Time management for new managers
Prioritization
Get rid of time “Stealer”