管理者的全方位沟通策略

1.关于沟通，你必须了解什么
沟通能力实测
沟通的目的和原则
沟通的障碍
基本的沟通技能：表达和倾听

2.知己知彼，沟通更进一步
主体认知策略
对自我的认知
气质类型

受众认知策略
心理需求
管理风格
工作方式的差别
气质差异
压力和需求

有效说服六步法

3.组织中的高效沟通
什么导致了跨部门沟通的问题

沟通干系人分析

怎样理解和进行公司/组织内的沟通
如何建立有效的内部沟通机制
有效内部沟通的三大攻略

公司/组织内沟通的常用工具——开会

有效的冲突管理
冲突的主要来源
冲突中的沟通模型
防止出现冲突的可能途径
赞赏的魅力解决冲突

1. The fundamentals of business communication
Assessment: how do you communicate
Purpose and principles of business communication
Obstacles of communication
Basic communication skills: presentation and listening

2. Further communication: knowing each other
The subject cognitive tactic
Self cognition
Temperament type

The object cognitive tactic
Psychological needs
Management styles
Difference of working methods
Temperament differences
Stress and requirement

Highly efficient 6step persuading methods

3. Effective communication in the organization
What brings the problems in the crossfunctional communication

Analyzing the stakeholders in the communication

How to understand and execute the communication within the company / organization
How to establish the effective internal communication system
3 tactics to realize the effective internal communication

Meeting management the usual communication tool within the company

Managing conflicts
The main origins of conflicts
The communication model in the conflict
The possible approaches to avoid conflicts
The appreciationcharmresolution for conflicts