计划、组织与管理—PDCA模式的实用指导

1.运用结果导向提升工作的产出和效能
对于每项工作，清晰定义所需要达成的结果
对于工作结果的衡量：效果和效率
提升效率的关键因素
提升效果的关键因素
团队共同达成结果的核心技能
分析任务的难易程度
分析团队目前的经验和技能差距
建立目标责任心，激发意愿
明确结果达成或者达不成的影响

2. 有效计划及组织日常工作
分析计划性差的原因
从三个维度来提高计划性
对事件紧急重要性的判断
合理安排任务的先后次序
调配人财物资源以保证计划的顺利实施

3. 核查及反馈工作的结果
对于持续时间长的任务设定阶段性的核查点
对工作结果进行客观全面的衡量和评估
对差距进行定量和定性的分析
向上下级反馈工作结果的技能要点

4. 持续改进工作结果
对照差距，分析原因
明确改进的方向
制定系统化纠偏的体系
对于改进后的流程及方式实施标准化
建立长期持续改进的制度

1. Improving work’s output with “resultoriented” method
Clearly defining the expected results
Evaluating the results: efficiency and effectiveness
The key factors which impact efficiency
The key factors which impact effectiveness
Achieving the results through team work
Analyzing the difficulty of tasks
Distinguishing team members’ experience and skills gap
Creating accountability of each participant
Clarifying the consequence if achieve the results or failed

2. Planing and organizing daily work
Analyzing the reasons why plan poorly
Improving plan and organization from three dimensions
Judgeing the importance and urgency of different tasks
Prioritizing the tasks
Organizing the human and financial resources to ensure execution

3. Checking and feedback on results
Setting up periodic control points
Assessing the results comprehensively
Analyzing the gap quantitatively and qualitatively
Feedbacking the results to up level managers and subordinates

4. Improving the results continuously
Conducting “gap analysis” and revising “deviation”
Defining the direction of improvement
Establishing a system for correction
Standardizing updated procedure
Setting up system for continuous improvement