建设性的跨部门人际互动与合作

1.建立跨部门合作关系的重要性
了解你的人际关系以及良好的合作对工作和生活的益处
认识人与人交往：动机、行为
识别影响人际关系因素，导致其恶化的原因和过程

2.在横向合作关系中的有效沟通
认识人际交往的心态
尊重、积极、客观、建设性主动沟通的益处
沟通策略、建设性反馈
建立信任, 找准沟通心理热键
高效沟通的步骤

3.提升建设性横向合作关系
横向合作的必要性、特点、难点

横向团队合作的障碍，不良行为

提升建设性跨部门合作
建立横向合作流程
客户与供应商逻辑关系，合作伙伴行为
建立跨横向合作绩效指标
建立顺畅的横向沟通渠道

4. 培养增强影响力、冲突管理
非权力影响力及其影响策略
培养发展影响力：确认目标对象：立场、利益、需求
累积影响力筹码，增强影响力策略及其说服技巧
冲突产生的原因、益处
冲突可能出现的结果，争取“双赢”

1. Realizing the importance of constructive cooperative relations
Knowing your own interpersonal skills, benefit to work & life of good interpersonal relations
Knowing why need interpersonal interaction: motivation and behavior
Identifying impact factors on worsening interpersonal relations, and how to be escalated

2. Effective communication for interpersonal interaction
Understanding the psychology in interpersonal interaction
Benefit of interaction with: respect, positive, objective and constructive
Tactics of communication, and how to give constructive feedback
Creating trust and finding the psychological “key” in communication
Steps of efficient communication

3. Enhancing constructive cross functional cooperation
Necessity, feature and difficulties in cross functional cooperation

Bad behaviors and obstacles in cross functional team work

Methods to better cross functional cooperation
Setting up the process for the cooperation
Constructing into customersupplier and cooperative partnership
Giving performance indicator for cross functional cooperation
Building the channel for communication

4. Promoting and reinforcing influencing & managing conflict
Knowing non hierarchical influence and its tactics
Developing influencing: knowing your partners’ position, interest and need
Depositing influential stakes, reinforcing influence tactics and persuasion skills
Managing conflicts and chance for improvements
Possible results of conflict, trying all means for “win win”