沟通与协调

1.人际沟通基础
目的与原则
方法与关键性技能

2.有效的沟通方法与技巧
书面沟通：准确有效的商业文件
非语言的沟通
语言沟通：表达、倾听、提问
有效说服的六张牌

3.会议中的有效沟通
为什么有的会议会失败
有效会议的组织技巧
准备和主持会议

4.如何处理工作中的人际关系，合理解决冲突
知已知彼
听的技巧
与上级沟通的技巧
与下级沟通的技巧
与同级沟通的技巧
如何正确面对并合理解决冲突

1. Essentials of communication
Purposes and principles
Methods and key skills

2. Effective methods and skills of communication
How to write effective business letters
Non - verbal communication
Verbal communication: expression, listening and questioning
Six effective ways of persuasion

3. Effective communication in a meeting
Why do some meetings fail
How to organize a meeting effectively
Preparing and chairing a meeting

4. Dealing with the interpersonal relationship and conflict resolution
Knowing your colleagues and yourself
Listening techniques
How to communicate with superiors
How to communicate with subordinates
How to communicate with colleagues
How to face and resolve conflicts properly