压力与情绪管理

1.压力的客观存在
压力的来源
压力的基本类型

2.人的性格差异
工作属性四分法
性格组合

3.人的需求与利益差异
什么是需求
需求的循环过程
马斯洛的需求层次论

4.人的认知差异
价值观
认知与客观
工作态度

5.职场压力的诊断

6.职场压力的自我舒解

7.冲突与压力
冲突处理的五种策略
冲突处理的目标
冲突处理的原则

8.职场情绪管理与压力
如何管理表象情绪
情绪管理技巧

9.有效沟通以减少压力
高效沟通的步骤
处理异议
如何让信息明确地传递
沟通之窗

1. The existence of stress
Sources of stress
Types of stress

2. Personality differences
Four styles
Combination of personality types

3. Differences in people’s needs and interests
What are needs
Circle of needs
Maslow’s needs theory

4. Differences of recognization
Values
Recognization and objective
Working attitude

5. Diagnosis of stress at workplace

6. Self-release of professional stress

7. Conflict and stress
Five strategies of conflict management
Target of conflict management
Principle of conflict management

8. Working on emotion and stress
How to manage the mood
Skills of mood management

9. Effective communication to reduce stress
Steps of effective communication
Handling objections
How to communicate ideas clearly
Window of communication