强化英文邮件沟通（英文授课）

This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross - cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

1. Problems in modern communication
Analysis – why did they happen
Preventing future problems

2. Changing your mindset for effective communication
Receiver perception
Open minded approach
Confidence building

3. Tips for effective writing
Thinking & planning
Writing a logical outline
Knowing your audience
KISS

4. Structuring
Basic guidelines
Sequencing information logically
Selecting relevant information
Paragraph linking
Exercise of structuring

5. Linguistic style differences
Cross - cultural understanding
British vs. USA vs. China

6. Standard phrases
Phrases for opening and closing
Standard phrases in correspondence
Writing exercise

7. Understanding differences in tone
Analysis of tone in e-mails
How to use modal verbs tone
The art of being diplomatic

8. Preparing for difficult situations
Language for apologies
Announcing bad news
Greetings & wishes

9. Standard templates
Sample of proposals
Sample of business letters
Sample of complaint letter
Sending quotation to customer

10. QAF – Questions, Answers, Feedback