创造性解决问题

1.辩识问题
问题的界定
问题的分类
解决问题的流程

2.系统分析问题
问题的诊断
问题分析工具
寻找因果关系
寻找解决方案

3.发挥创造力
无拘束思考
头脑风暴法
创新思维工具应用

4.团队合作
解决问题中的个人障碍和群体障碍
团队与团队精神
有效团队合作思维模式
群体有效解决问题途径

5.做出高质量决定
评估方案与决策分析
产生正确方案
实施计划
使之稳定推行
进展评估

1. Identifying the real source of the problem
Defining the problem
The categories of problem
The procedure of problem solving

2. Systematic approach
Diagnosing links
Problem solving tools
Looking for cause and effect
Seeking solutions

3. Creative approach
Thinking without restraint
Brainstorming
Creative thinking tools application

4. Team work
Dealing with personal and team obstacles
Team and team spirit
Effective team work thinking mode
Effective approach in fixing problems by team work

5. Quality decisions
Assessing solutions and decision analysis
Bringing out the right solution
Implementing a plan
Making them work
Evaluating progress