过程沟通（Process Com）：强化沟通弹性

1.掌握沟通过程工具
沟通有哪些内容与过程
个性结构：六种类型学
了解及识别每种人格的可观察得到的显著特点
沟通过程模型的十个组成部分

2.分析自我人格对沟通模式的影响
识别并理解自我心理的特点
掌握自我化解压力的不同方法
激活人格的各个部分，培养灵活性

3.针对不同对话者，使用个性化的沟通方式
识别每位对话者的人格类型
运用恰当的沟通渠道

4.同对话者建立高效的沟通
理解自己与某些人之间产生的棘手关系
为压力情境下可能出现的低效行为做出预测
实施有助于高效沟通的干预良方

1. Mastering the tools of Process Com®
The contents and process of communication
Personality structure: the 6 types
Knowing and identifying observable characteristics of each personality type
The 10 components of the Model Process Com®

2. Analyzing the impact of your personality on your mode of communication
Identifying and understanding your psychological profile
The means to manage your own stress
Developing flexibility by enabling different parts of your personality

3. Performing a communication to fit each interlocutor
Recognizing the interlocutors according to their personalities
Using appropriate communication channels

4. Restoring effective communication with your stakeholders
Understanding the relationship difficulties encountered with some interlocutors
Anticipating inefficient behaviors in situations of stress
Implementing the means of intervention for effective communication