职业化成长全方位

1.理解职业化一词的内涵
如何理解职业？到底什么是职业化的表现和行为
在对上、对下、对工作任务中，优秀职业人应具备的职业化的八项意识

2.职业化之商务礼仪
树立职业化外在形象
职业场所的社会交往中的礼仪
商务拜访与接待礼仪
蕴藏在电话中的职业礼仪
英语邮件礼仪
商务用餐和宴请礼仪

3.优秀职业人需修炼的职业化的沟通方法与技巧
沟通的基本原则和不同渠道
沟通三步曲：倾听、提问、重新组合
如何做到有效沟通

4.优秀职业人应运用的职业化的人际协作方法
四种典型工作（人际）风格介绍和应用
沟通的P-A-C分析
如何与领导默契配合
如何与同事融洽相处
工作中的异议和冲突处理

5.优秀职业人要掌握的职业化的时间压力管理方法
认识时间及如何对时间进行管理
时间管理的不同武器
找到并对抗时间偷窃者
自我解压

1. What behind the term of professionalism
Identifying the differences between profession and professionalism
Eight consciousnesses of professionalism

2. Professionalism in business etiquettes
Establishing professional image
Basic etiquettes in business socialites
Basic etiquettes for business visit and reception
Etiquettes in business telephone
Email etiquette in English
Table manners

3. Professionalism in communication approaches and skills
Essential communication principles and channels
Key steps of communication
Effective and efficient communication

4. Professionalism in interpersonal relationship management at workplace
Introduction of 4 typical working (interpersonal relationship) styles
P-A-C analysis
Principles and skills of providing satisfactory supports to your superior
Principles and skills of working with your colleagues in harmony
Handling objections and conflicts

5. Professional approach to time management
Understanding the concept of time and time management
Useful weapons for time management
Fighting against time stealers
Self-release of work stress