高级助理必备

1.正确地认识您的职责及工作的重要性
职业化助理的要求和特点
了解企业的法律、政策、经济环境
了解您的企业结构
您的作用和任务

2.助理如何在日常工作中做到有效沟通
助理在沟通中的常见错误分析
有效沟通的3个步骤
沟通中的6个重要因素
运用沟通技巧解决实际问题

3.工作中的人际关系与冲突的处理
确认工作职责，知己知彼
工作中的人际关系
工作中冲突的处理
与您的上级/同事默契配合

4.商务电邮英文写作
英文电邮应遵循的礼仪
商务电邮英文写作的6大原则
一封婉拒客户要求的电邮

5.会议的组织与准备
会议的筹备
会议的组织
撰写会议报告
会议中视觉资料的使用
主持会议

6.差旅管理
差旅准备工作
差旅计划拟定

7.合理使用时间
科学的工作计划
任务优先权的原则
有效配合上级和同事的时间
有效的时间管理工具

1. Good knowledge of your professional role
Requirements and characteristics of a professional assistant
Identifying the business environment
Knowing the structure of your organization
Your role and mission

2. Communicating effectively
Analysis of common mistakes
3 steps of effective communication
6 key factors
Using communication skills to solve problems

3. Interpersonal relationships at workplace
Identifying your own responsibilities
Improving interpersonal relationship
Dealing with conflicts
Coordinating well with your superiors and peers

4. Business e-mail writing
E-mail etiquette
6 principles for business e-mail writing
How to refuse customer’s request by e-mail

5. Preparing & organizing meetings
Preparing a meeting
Organizing a meeting
Writing a report
Preparing relevant slides and documents
How to conduct a meeting

6. Organizing business trip
Preparations
Planning business trip

7. Time management tools
Constructing an effective working plan
Principles of prioritizing tasks
Respecting colleagues’ time management
Useful tools for time management