服务采购：实践与工具

1.服务采购的概述
企业涉及的主要服务内容
服务采购的分类和定位
利益相关者对服务采购的评价

2.服务采购的特点
服务采购的主要困难
需求特征
市场结构特征
成本控制的特征
最终服务质量评定的特征

3.采购正确的服务
描述服务的范围和要求
跨部门利益相关者的参与
规范服务的采购流程

4.构建SOW（statement of work）工作说明书
SOW 的构成
SOW 的制定
常见的SOW中的错误和问题

5.规范服务的采购流程
服务商的评定和选择
服务合同的制定
服务的履行过程
服务结果的评定

6.服务采购的成功要素
经验分享
头脑风暴

1. Overview of service purchasing
Main services the company offers
Classification and position of service purchasing
Stakeholders’ evaluation about service purchasing

2. Characteristics of service purchasing
Main difficulties of service purchasing
Features of demands
Features of the service market structure
Features of cost control
Features of the end service quality evaluation

3. Purchasing the right services
Describing the scope and demand of services
Involving the cross - functional stakeholders
Standardizing the service purchasing process

4. Establishing the SOW
Elements of SOW
Developping SOW
Common mistakes and problems in SOW

5. Standardizing the service purchasing process
Evaluationing and selecting of service suppliers
Making the service contract
Implementing the service
Evaluating the service

6. Factors of successful service purchasing
Experience sharing
Brainstorming