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全面提升项目经理的沟通能力

参加对象:项目经理; 项目主管;项目成员

公开课编号 GKK7268
主讲老师 资深讲师
参加费用 4290元
课时安排 2天
近期开课时间 2015-09-14
举办地址 加载中...

其他开课时间
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公开课大纲
一、项目经理必备的沟通技巧
1.识别沟通的误区,跨越沟通的障碍
2.有效的表达和聆听
3.加强理解能力
4.有效的谈判和说服技巧

二、在项目中实现有效沟通
1.多种沟通渠道的综合应用

项目报告
项目进展回顾和小结会
用图表清晰反应项目进程和状况

2.项目中的沟通管理
项目干系人分析

识别和罗列项目干系人
项目干系人分析矩阵
项目干系人沟通策略
项目干系人分析与风险管理和沟通管理的有效结合

3.项目中的沟通管理计划
项目沟通与日常工作沟通的联系与区别
项目沟通管理的目标和过程
项目沟通管理计划的内容

4.有效解决冲突,形成良好的协作关系
冲突的来源
解决冲突的有效方法
如何在项目环境中形成良好的合作氛围

I. The key communication skills for project managers
1. Identifying and overcoming the obstacles in interpersonal communication
2. Presentation skills and listening skills
3. How to understand others better
4. Effective negotiation and persuasion skills

II. Effective communication in project environments
1. Integrated application of various communication channels

Project reporting
Project progress review meeting
Reflecting project status via various charts

2. Managing communication in projects
Project stakeholder analysis

Mapping out project stakeholders
Stakeholder analysis matrix
The communication strategy for various stakeholders in a project
How to combine the stakeholders analysis with the communication and risk management in projects

3. Communication management plan in projects
The differences and common points between the daily communication and communication in projects
The objective and process of project communication management
The content of a project communication plan

4. Resolving conflicts in projects
The main causes of conflicts in projects
The various means to deal with conflicts
How to build the cooperative culture in project environment

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