全面提升管理能力与情商——进阶1

1.提升管理才智
企顾司管理才智模型
管理才智的组成部分
定义和特征

2.掌握管理技能
激发有效的行为
采取有效的管理形式
通过背景管理提高员工自主度

指挥个人和团队的行动
拥有共同基准的基本原则
设定与战略相一致的目标
员工绩效评估

个别和团队的激励
使用正确的激励杠杆
传授学习经验

3.提高情况分析技能
系统地看待现实
管理问题错综复杂
系统性思维的5大原则
理解对现实的认知
系统及其环境
主动性与杠杆作用

4.发展人际交往技能
设立共享信息沟通系统
信息与沟通
使用恰当的沟通工具

准备并主持团队会议
不同的会议类型

管理敏感的情境
给予否定反馈
给予肯定反馈
给予反馈，再次激励员工

处理好与上司的关系
与上司沟通
积极而富有动力

5.提高情绪管理技能
自我情绪管理
提高情商

压力管理
理解压力是如何起作用的并加以管理

1. Developing managerial intelligence
The CEGOS managerial intelligence model
Components of managerial intelligence
Definition and characteristics

2. Mastering managerial techniques
Developing effective behaviour
Adopting effective management styles
Developing autonomy through contextual management
Directing individual and collective action
Ground rules with common benchmarks
Setting goals consistent with strategy
Assessing coworker performance
Stimulating individual and collective drive
Using the right motivational levers
Delegating learning experiences

3. Developing situation management skills
Viewing reality as a system
Management problems are complex
5 principles in systems thinking
Understanding the perception of reality
The system and its environment
Initiatives and leveraging

4. Developing interpersonal skills
Setting up a communication system for sharing information
Information and communication
Using the appropriate communication tools

Preparing and conducting a team meeting
Different types of meetings

Managing sensitive situations
Giving negative feedback
Giving positive feedback
Giving feedback to remotivate staff

Managing your relationship with your boss
Communicating with your boss
Be positive and energetic

5. Developing emotional skills
Managing your own emotions
Emotional intelligence

Managing stress
Understanding how stress works and managing it