强化跨部门管理能力

1.作为战略家
全局地理解跨部门管理可以满足的各种需求
在哪些地方，跨部门管理可与其它类型的管理形式有机结合
定位好跨部门管理中自己的角色
明确在当前的工作背景中，自己作为跨职能管理的经理，能带来什么附加值
确立策略，以向不同的利益攸关者靠近

2.作为领导者
理解其他人可能会如何看待和理解面对的问题
向那些看问题角度不同的其他人，施加影响力
不用职权来进行管理，并平衡影响

3.作为管理者
清楚地了解在公司组织架构中，有哪些协调机制
横向管理与协调机制
运用协调工具

4.作为沟通者
鼓励跨部门合作
建立正式工作关系，并促进你部门外的利益攸关方的承诺
应对利益攸关方可能出现的抵触情绪

1. The strategist
Understanding the purpose of a cross-functional approach
Understanding where the cross-functional manager fits into other types of management
Positioning yourself as cross-functional manager
Identifying your added value as a cross-functional manager in current work situation
Rolling out a strategy to approach stakeholders

2. The leader
Understanding other people’s frames of reference
Exerting your influence over people who have different frames of reference
Leveraging influence without statutory authority

3. The manager
Identifying the different coordination mechanisms at work in the organisation
Cross-functional management and coordination mechanisms
How to use the different coordination tools

4. The communicator
Encouring cross-functional cooperation
Establishing formal relationships and fostering commitment from stakeholders outside your line of responsibility
Dealing with stakeholders’ resistance