KPI的有效设定和应用

1.KPI（关键业绩指标）在绩效管理中的作用
企业绩效及其影响因素分析
如何使绩效管理符合企业战略
行为引导中常犯的错误

2.基于KPI的绩效管理方法
KPI（关键绩效指标）的应用原理分析

绩效指标的分解维度
财务类
客户类
内部管理类
学习和成长类

基于KPI的绩效管理体系如何建立
如何设定KSF（关键成功要素）
如何提取KPI（关键业绩指标）
如何把KPI分解到各个部门
各个部门KPI指标的设定
案例分析：某公司基于KPI的绩效管理系统

3.KPI的设定与分解
如何将部门KPI指标向下分解到个人
绩效传递的三个载体
KPI设定的基本原则和操作技巧
如何有效量化定性的考核指标
KPI设定练习

1. Performance management and KPI
Performance and its character
How to align performance management with the strategy
Common mistakes in behavior instruction practice

2. Performance management system based on KPI
Principle of KPI application

Dimensions of KPI analysis
Financial dimension
Client dimension
Inner management dimension
Learning and development dimension

How to build performance management system based on KPI
How to determine KSF
How to extract KPI
How to cascade KPI from company level down into departments level
How to design KPI by business function
Case study: ABC company’s performance management system

3. Technique of KPI setting and breakdown
How to set personal goal according to KPI
3 carriers of transmitting performance
Principles and skills of setting KPI and personal goal
How to quantify KPI
Exercise