全面优化企业员工关系

1.剖析员工关系恶化的过程
工作中各类冲突的起因
小问题为何发展成为大纠纷
掌握员工关系恶化的预警信号
人力资源部所应承担的角色

2.处理员工关系的三大准则
法律准则
劳动法的要点
劳动仲裁的法律流程
工会在劳资关系中扮演的角色

纪律准则
如何制定内部员工手册
如何有效执行企业内部纪律

伦理准则
企业所处的人文环境
企业的社会责任

3.企业员工关系管理实务技巧
劳资纠纷的处理
如何缓解组织内的冲突
如何缓解员工的不良情绪及工作压力
如何提高员工的满意度
员工离职原因的分析与留人计划
如何处理违纪、协议离职和辞退等特殊状况
危机的预防及有效干预

4.如何营造友好的工作氛围
加强员工对企业文化的认同
如何建立心理契约

1. Analyzing how the employee relationships deteriorate
The reasons of various conflicts at workplace
Why the little problems become issues
Knowing the signals of the labor relationship deterioration
The responsibility and role of HR department

2. Three principles helping you handle employee relationships
Legal principles
The key points in the labor law
The procedure of labor disputes arbitration
The role and function of the trade union in the company

Internal regulation
How to establish the employee handbook
How to implement internal discipline and regulation

Ethic aspect
The human environment of the company
The social responsibility of the company

3. The practical skills of employee relationship management
How to handle labor disputes
How to ease internal conflicts
How to ease employee’s emotion and stress
How to increase employee’s satisfaction
Demission reason analysis and retention plan
Special situations: violation of rules, dismissal etc.
Recognizing a crisis and implementing preventive measures

4. Creating a friendly work environment
Strengthening staff’s commitment to the company culture
How to create psychological contract with staff