学习与发展经理

1.培训经理的任务和业务活动
培训管理的重要性和作用
培训管理面临的挑战
培训经理的角色和职责

2.评估培训对企业业绩的作用
把培训政策与企业战略相联系
人力资源管理和培训的政策
组建一支有效的培训队伍
企业的培训系统
通过培训来增进对职业技能的预管理

3.培训需求分析
培训需求的界定和分析框架
培训需求分析的基本方法
需求问卷调查的步骤和注意事项
需求面谈的步骤和方法
搜集需求的面谈技巧
角色扮演

4.培训的设计和开发——发展专业的教学知识
制定一个培训项目的进程
区分战略目标、业务目标、培训目标
拟订教学目标
培训方案的开发
注意事项

5.培训的实施和跟进
培训计划的成型
影响培训计划的因素
培训项目的采购
培训项目实施的管理
培训项目的跟进

6.培训的评估
什么是培训评估
柯氏四层评估模型
基本的培训评估方法
案例分析：一种对培训评估的有效尝试

7.资质管理

8.培训与组织发展

1. The new tasks and activities of a training manager
The importance and purpose of training management
The new challenges for training management
The role and responsibilities of a training manager

2. Evaluating the effect of training on company’s performance
Aligning the training policy with company strategy
HR management and training policy
Setting up an effective training team
Company training system
Previsional management of positions and competencies

3. Training needs analysis
The framework of training needs
The basic methods of training needs analysis
Training needs questionnaire
Training needs interview - steps and tools
Interviewing skills for needs analysis
Role play

4. Training design and development
Basic steps towards a professional training program
Distinguishing strategic goal, operational goal and training goal
Formulating training goals
Training program development
Matters of concern

5. Training implementation and following-up
Constructing training plan
Factors influencing a training plan
Purchasing training services
Managing training program implementation
Training plan follow up

6. Training evaluation
What is training evaluation
Kirkpatrick’s 4 - level evaluation model
Basic training evaluation approaches
Case study

7. Competency management

8. Training and organizational development