如何管理供应商质量

1.对供应商质量风险的认识
供应商类别与其QCDS的表现
降本与供应商质量改善的意愿，降本与供应风险

2.质量管理现状的分析
常见的供应商质量问题与“因果”分析
对货物和供应商的处置方式

3.质量链三维集成系统, 建立约束
从合理的需求开始
选择有意愿的供应商
建立完善的质量管理体系
供应商质量体系要求手册
完善合同中的约定

4.营造质量文化, 建立质量意识
管理者的角色
在开始的时候将事情做正确
质量的铸就
质量成本
以零缺陷作为衡量标准

5.质量保证体系
文件体系——程序文件、工作流程图、岗位操作指示
执行体系——检查、记录、评定、纠错行动

6.产品质量预防体系
QFD分析表、APQP文件、FMEA结果、PPAP文件

7.产品质量控制体系
SPC控制图、Cpk值、MSA结果

8.质量问题纠错体系
5WHY、KT问题分析、帕累托图、因果图、质量屋

9.质量改善系统
系统持续改进的PDCA
制定改善计划

10.供应商质量管理的改善措施
供应商审核与考核
有效的激励和惩罚
组织项目团队

1. Acknowledging the risk of supplier’ quality
Types of supplier and their QCDS performance
Wishes of supplier quality improvement/quality risks vs. cost down

2. Perception of quality management
Common issues regarding supplier quality
Settlement of supplier non-comformance

3. Three dimensions of quality chain
Starting from the right requirements
Selecting the right supplier
Establishing quality management system
Developing supplier quality manual
Refining contract terms

4. Shaping quality culture and building up quality awareness
Top management support
Doing right things at the very beginning
What makes right quality
Quality cost
Zero defect

5. Quality assurance system
Filing system
Execution

6. Prevention system of product quality
QFD, APQP, FMEA, PPAP

7. Process quality control
SPC, Cpk, MSA

8. Correction system
5WHY ,KT problem analysis, Pareto Chart, Cause and Effect Diagram, Quality House

9. Continuous improvement system
PDCA continuous improvement
Corrective actions

10. Supplier quality improvement actions
Supplier audit and performance measurement
Effective motivation and warning
Organizing project team to implement the corrective actions